Customer service is a number one priority at our company. We take pride in selecting top quality merchandise and we want you to be happy. If there are any problems with the products in your gift basket, you need to report it to us within 24 hours for local delivery and within 2 days ( 48 hours) of receipt if merchandise was shipped to you. Claims after the 2 day time frame will be seriously questioned as to legitimacy. After review of the circumstances, we will correct the problem immediately with a replacement of a product and may request return of the piece we are replacing. All sales are final and we do not accept returned gift baskets, games or porcelain gifts as payment. Ceramics, dolls and games may only be returned for manufacturing defect and will be exchanged but we do not accept returns for these items. Quality of product and design is guaranteed. Our designs are custom and exclusive designs created for you at the time your order is placed. Please visit out testimonials page to see what our customers have to say about us.  We invite you to rate our gift baskets on the category pages. Just select the basket and let others know how pleased you are with our service and products.

We accept Visa/MasterCard, Discover Card or Company check for our corporate accounts or cash. Payment in full is due at the time your order is placed. For your protection, please do not mail cash under any circumstances, and never put your credit card information in an email message. For security purposes, do not put your credit card information in an e-mail message. Use our secure online ordering system or telephone us with the card number. All information is kept confidential and never shared with other companies.  For additional security, we do not store your credit card information.

Your ordering information including addresses, telephone and account numbers are kept confidential. We do not share this information with any sources for any reason. We are a privately held company and respect and protect our clients files.  For ease of reordering, we do maintain a record of your purchases with names and address of gift recipients. This makes it easier for you to reorder with us and saves you time of looking up address of friends, family and clients.  For your privacy, we do not store any credit card information.

We hand deliver to private  homes locally in Las Vegas and North Las Vegas up to 20 miles away.  Gift basket orders for residence delivery over 20 miles will be shipped Fed-Ex. Most of the time it is a 2 day delivery. Same day local delivery is not available for gift basket and flower orders on Holidays such as Christmas, News Years Day, Thanksgiving, Mother’s Day, Father’s Day, Valentine’s Day due to heavy ordering. Please place your order 3 to 5 days ahead of time for these very busy holidays. For delivery scheduling, it is necessary for us to have the telephone number of the person(s) we are delivering to. Please provide us with that number when placing your gift basket or flower order. So please re-check your order before sending it to us.  Our delivery fees range from $13.00 to $ 30.00 depending on distance. Fed-Ex charges by package size and weight. Many deliveries are in the $13.00 zone. Please be advised that we are required to charge and pay sales/use tax for goods and services delivered in the state of Nevada. Deliveries shipped out of the state of Nevada are not charged sales tax. This sales tax is paid to Clark County.

We hand deliver to all Vegas Hotels/Casinos on a regular basis.  The delivery fee is $18.00. Our fee of $18.00 is delivery to the hotel.  Multiple baskets to one hotel may incur a higher or lower delivery fee for convention orders. Please discuss this with us when placing your order.  Due to hotel security we are not allowed to personally deliver baskets to the guests rooms and we are required to leave the package at the bell desk. These rules are not ours, but the casinos rules. Corporate customers are asked to follow up with the hotel bell desk on orders of more than 5 baskets if there are any questions concerning delivery of multiple baskets. It is important to know that the hotel/casino leaves a voice message for the guest that there is a gift for them. The guest must telephone the bell desk to arrange for delivery of the basket to their room. In most cases, the hotel is not permitted to enter the guests room without their permission, and they are not allowed to disturb the guest when the ” Do Not Disturb Sign” is placed on their door. The guest is responsible for replying to the phone messages left by the hotel so that delivery to the room can be made. The guest also has the option of picking up the gift from the bell desk. We do not have control over the hotel delivery systems, so it is important for the guest to communicate with their hotel.  Many times we will ask you for a mobile number for the guest so we can follow up with them to insure their gift basket was delivered by the hotel in a timely manner.  This is an added service we provide to assure your basket is handled correctly. It is our goal to give you the best customer service we can.

Does your gift need to be shipped out of state? No problem. We have many out of state customers and we ship via Fed-Ex ground or air and USPS Priority Mail, whichever service fits your needs and your budget. Your gift basket order is carefully packed and shipped to arrive when you need it there. Most orders are shipped same day when ordered before 12 noon, Monday through Friday unless a future date is requested. Please be advised that Fed-Ex may not deliver to a residence on Mondays, so an extra day in delivery may occur. We are pleased to provide this service to you and the rate will be determined by the actual weight and size of the package according to destination location. Most ground shipments by common carrier are $13-$26 dollars based on weight and package size. We charge you what the carrier charges us plus a $8.95 packing/handling charge applies for the cost of the freight. So you will be charged for actual shipping plus $8.95.  No other fees are added. You pay actual postage costs as quote from the carrier plus our $8.95 handling fee.

We are happy to obtain rates from USPS, Fed-Ex for Next Day Air or 2 day air delivery service. Just let us know when you place your order. We will obtain a quote for air freight so your package arrives on time. The prices shown on our drop down menu are not accurate and are placed there as an option for your delivery preference only. The average air freight shipping prices generally range between $50.00 and $145.00 depending on size, weight and destination of the package. Common carriers charge by the weight and the size of the package, so the larger the basket, the higher the air freight shipping fee would be. We would telephone you with an exact amount of the air freight unless you give us approval when placing the order.

We realize that you have a busy schedule and will try to accomodate same day delivery even after the requested ordering time.  So many times, we can deliver your gift basket or flowers same day even after 12 noon. But every day here is different. Please give us a call to see if it is possible  to do same day delivery after 12 noon. Rush orders may incur an additional charge if you request same day delivery and place your order after 12:00 p.m. and need delivery that day. Holidays are the exception. We cannot promise same day delivery on orders placed on a Holiday. This would be determined by the delivery schedule already in place. If filling your order does not upset delivery schedule already in place, there will be no additional charges added. If you need same day delivery and order after 12:00 p.m. we certainly will accommodate your request but be aware of the extra charge. Our normal rush order fee is an additional $35.00 which will be added to the standard delivery cost.

Ever since I can remember, and long before it became popular we have recycled glass, plastic and paper products. We are proud to do our part in keeping our country safe and free of pesticides and contaminents in any way we can. For the past 9 years our local deliveries are made in our hybrid and electric vehicles which reduces the emissions put into the atmosphere. We recycle water used for keeping the flowers fresh to the outside plants. Many of our containers are made of natural fabrics to insure their ability to recycle. Our filler material used in the baskets including tissue is made of recycled materials. We have several organic food items available and always looking for new tasty items to add to our gourmet line.